Shipping policy

SHIPPING TIMES: We ship Monday-Friday. Please allow 3-5 business days for us to pack and ship your order. Once your order has shipped it should arrive within 2-5 days and up to 2 weeks for international orders.

SHIPPING & HANDLING: We will refund any shipping overages over $1.00.  Additionally, we do pass on all commercial shipping rates. As we are a small business, we cannot provide Amazon-style shipping prices and time frames. We do our best to figure shipping costs appropriately.

CUSTOMER CONTACT INFORMATION: We may need to contact you about your order. If proper contact information is not provided, we are not responsible for any issues that may arise with your order. We reserve the right to cancel an order due to non-response and/or non-compliance.

U.S. CUSTOMER SHIPPING INFORMATION: We are currently shipping using USPS Priority Mail & USPS Ground.  When other shipping option become available we will have them listed under your shipping options in checkout.

INTERNATIONAL CUSTOMERS: International shipping policies can vary significantly depending on the country, shipping carrier, and the specific products being shipped. However, here are some general guidelines and considerations that are typically part of international shipping policies:

1. Customs Documentation: When shipping internationally, you are required to provide customs documentation. This includes a commercial invoice, a packing list, and any necessary permits or licenses. These documents help customs authorities assess duties, taxes, and import restrictions.

2. Duties and Taxes: The recipient of the international shipment is often responsible for paying import duties and taxes. These fees are typically assessed by the customs authorities in the destination country and can vary widely.

3. Restricted and Prohibited Items: Many countries have restrictions on the types of items that can be imported. Some items may be completely prohibited. Check the import regulations for the destination country to ensure compliance.

4. Shipping Options: Different shipping carriers offer various international shipping options, including express, standard, and economy services. The choice of shipping option can impact delivery times and costs.

5. Shipping Rates and Fees: International shipping rates are typically calculated based on factors such as the package's weight, dimensions, destination, and shipping service selected. Be aware of any additional fees, such as fuel surcharges or remote area surcharges.

6. Packaging Requirements: International shipments may be subject to more rigorous packaging requirements to ensure the safety of the contents during transit. Proper packaging can help avoid damage and delays.

7. Tracking and Insurance: Consider using a shipping service that provides tracking information for international shipments. It's also a good idea to consider purchasing insurance for valuable or fragile items.

8. Address Accuracy: Ensure that the recipient's address is accurate and complete. Mistakes in the address can lead to delivery delays or even non-delivery.

9. Export Controls: Some products, especially those with military or dual-use applications, may be subject to export controls and require special permits or licenses for international shipping.

10. Returns and Refunds: Clearly communicate your return and refund policies to international customers. International returns can be more complex and costly, so it's important to have a clear policy in place.

11. Customer Communication: Keep your international customers informed about the status of their shipments. Provide tracking information and estimated delivery times.

12. Compliance with International Laws: Ensure that your shipments comply with all relevant international laws and regulations, including those related to trade, sanctions, and export controls.

13. Documentation Assistance: Some shipping carriers offer assistance with customs documentation to streamline the international shipping process. Consider using such services if available.

14. Incoterms: Consider using International Commercial Terms (Incoterms) to specify the responsibilities and obligations of the buyer and seller in the international shipping transaction.

15. Environmental Considerations: Be aware of environmental regulations that may apply to packaging materials and shipping practices in both the origin and destination countries.

It's essential to research and understand the specific international shipping policies and regulations that apply to your business and the countries you ship to. Additionally, working with an experienced international shipping provider or logistics expert can help navigate the complexities of international shipping and customs procedures.

MISSING PACKAGES: If you would like signature confirmation to be added to your order, please contact us immediately so that we can add this to your order. Please take special note that we are not responsible for a package that has been shown delivered by the USPS but is missing to you. Porch/Mail Theft is becoming more and more prevalent and it is not the responsibility of The Skin Candy, LLC or the USPS to replace or reimburse for any missing packages. If you believe that your package is legitimately missing via the USPS, please contact your local USPS office as they are best equipped to locate your package.

Please understand that we are a small business and cannot be responsible for packages that are shown delivered but go missing. The provided information is not to just remove ourselves from liability but is the result of the fact that we also have no recourse to resolve the situation financially. Production at our level is very costly and the time and effort we put into the business is also very valuable. We will do anything in our power to resolve any and all situations and work on your behalf with the USPS to resolve any situations that may arise.

DAMAGED ITEMS: If your items arrive damaged, please capture photo documentation/proof of the damage and contact the USPS and The Skin Candy, LLC immediately. We will file a claim on your behalf but will need proof and documentation from the customer to file the claim.